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Ui pathโ€™s ai pivot: how agentic automation transforms work

UiPath's AI Shift | Users Voice Concerns About Costs and Lock-In

By

Henry Kim

Oct 10, 2025, 12:19 AM

Updated

Oct 10, 2025, 06:31 PM

2 minutes needed to read

Illustration of a robotic arm working alongside a human in an office environment, symbolizing collaboration between AI and people.

A rising chorus of users is raising alarms about UiPathโ€™s recent pivot to agentic automation, questioning its pricing and the effectiveness of its tools. As more people express their discontent online, the future stability of UiPath becomes a hot topic among industry observers.

Current Challenges Faced by UiPath

In navigating this AI-driven shift, UiPath is confronted with substantial criticism regarding its pricing strategies. Many users feel that the costs associated with their robotic process automation (RPA) tools are excessively steep, with some stating that it limits options for businesses looking for budget-friendly solutions.

What Users Are Saying

Insights from various forums reflect a mix of frustration and resignation:

  1. Lock-In Effects: Many companies feel locked into UiPath due to previous investments. As one user stated, "Big companies rely more on company rather than open-source" solutions because transitioning away is both challenging and costly.

  2. AI Utilization: Users increasingly view AI as a method to enhance productivity rather than merely automating repetitive tasks. A user commented, "AI as a productivity enhancer getting over the initial hump" is vital for maximizing automation benefits.

  3. Market Reality: A number of users pointed out that while UiPath was a go-to solution during the RPA boom years back, the ongoing rise of cheaper or open-source alternatives could jeopardize the companyโ€™s future, as one noted, "It will be very hard for UiPath to acquire new customers."

โ€œIt sucks as a UiPath lifer. That cost me a really good job,โ€ lamented another commenter.

Noteworthy Sentiment Trends

The prevalent sentiment remains skeptical, with many commenters echoing concerns over costs and the companyโ€™s adaptability in a changing market.

Key Insights

  • ๐Ÿ’ฐ Companies feel "locked in" with high costs tied to UiPath.

  • ๐Ÿค– AI tools seen as productivity enhancers more than simple automators.

  • ๐Ÿ”„ Market shifts indicate growing preference for more affordable solutions.

As UiPath aims for innovation, user resistance raises doubts about whether this strategic pivot will be enough to keep them from losing ground to emerging competitors. Are they equipped to handle these challenges and keep their user base intact amid shifting preferences?

Outlook for UiPath

With user grievances mounting, itโ€™s likely that UiPath will need to reassess its pricing approaches if it hopes to maintain relevance. Some industry experts predict that if dissatisfaction continues, we might see up to 60% of current RPA users pivot to more affordable options. This potential shift could push UiPath toward either enhancing its offerings or adjusting pricing to retain customers.

As alternatives rise in popularity, the door may open for collaborations among existing RPA providers, focusing on delivering greater value through combined innovations. With swift adaptations, UiPath might still hold on to its position in this evolving tech landscape.